Better questions get better results

REALTORS® all over the country know how tight things are. Statistics show that most are, well let’s just say, underemployed. This tends to make us sympathetic to the needs of clients that want to keep their costs down. However, sometimes the costs that are involved in buying a home should not be the focus.

The other day, I was asked what I consider to be the WRONG QUESTION by another REALTOR®. “Do you have a lower cost home inspector, that charges less than $250.00?” This REALTOR® had a client that was trying to save on the inspection. I get that. But the typical inspection in our area is $300.00 and up depending on scope of work, size of home and age of the home. The inspector I usually use would charge $350.00.

For $350.00 or more he starts at the roof and works his way down into the crawl space. He identifies current and likely future problems, gives an idea of the costs involved in fixing and or avoiding them and how to maintain the house. His analysis and documentation is such that if there is a problem, that my client decides needs to be addressed, the seller understands why we are asking.

Without the thorough analysis and documentation, one of three things will likely happen; problems will not be identified and will create bigger costs later, the seller will not understand the reasons for the requested repairs or credits and the contract will fall apart, or the purchaser will be alarmed and the contract will blow up. More simply put, a bad inspector can keep a purchaser from getting the house that was right for them without hidden costs.

I tend to think a BETTER QUESTION to a REALTOR® is, “Do you have an inspector that you would use to inspect a house that you are buying?”

I WANT THIS HOUSE FOR LESS!

I was recently told that I needed to convince a seller, through their agent that a home was over-priced. When that is the case, I feel that I do a pretty good job of selling the right arguments. However, whether it is truly over-priced or not, chances are it will remain that way on the market.

Some observations from 14 years in real estate:
1. Sellers don't change their mind about the value of their home. They may acquiesce to the market, but if they do, they feel cheated.
2. Buyers don't change their mind about the value of the home they are buying. If they negotiate up, they almost always feel like they should have gotten it for less.
3. Most people buy for emotional reasons, logic takes a back seat.
4. Sellers have agents that usually study the market, and have an idea of the value of the home. Those agents are often proud and don't like to hear that they made a mistake.
5. Buyers that are represented, have agents that usually study the market and have an idea of the value of the home. Those agents are often proud and don't like to hear that they made a mistake.
6. Agents need to present information to their clients and let them make the decision.
7. Buyers that chase value, often find it.
8. Buyers that chase deals, in a market where there is competent representation on the other side, seldom find them.
9. Buyers that chase deals, often get no value.
10.REALTORS® subscribe to a code of ethics that includes “honesty” and “truth.” Most REALTORS® take it very seriously.

There are others, but the most important thing to remember when making an offer is that everyone has information and has come to their own conclusions based on their thought processes. Those thought processes are usually a mix of logic and emotion, and are often dominated by the emotional side of the equation.

I always welcome your comments.

Raising the Bar in Real Estate

There has been a lot of discussion this month among REALTORS® about raising the bar for real estate agents. It started as a result of discussion about how real estate agents are viewed in the business world. It has continued with conversations held on Twitter, Facebook, Google Wave, blogs, conferences, phone calls and face to face discussions about how and what bar to raise.

There has been concern that agents will look bad, for the public nature of the discussion, something I obviously disagree with given where I have placed this particular post. It’s not that I’m not sensitive to the idea that we shouldn’t air our dirty laundry in front of everybody, It’s more a belief that it is out there and everyone needs to see that we are interested in cleaning it up. It is the public that has said their perception of us is low; it can’t hurt to have the public know that they have been heard and we are working to improve.

However, the question does persist, as to what we need to improve. Personally, I believe that a well trained, seasoned real estate agent can add value with negotiation skills, finance, construction & market knowledge, as well as marketing skills, area expertise and be a counselor, consultant and sounding board so that the consumer can make good real estate decisions.

On the other hand, I believe that as real estate agents, we operate in the middle of a semi-adversarial process where opposing parties have very different goals. This often leads to situations where one or both agents in a transaction may be perceived as a villain for not obtaining all the goals. In other words, if a party to the transaction believes they gave up more than they thought they were going to, they may like their agent and despise all others.

I believe that we must always strive to be better or raise the bar, and I will continue to take courses, read, attend meetings, study the market, talk to economists, talk to builders and developers, and study mortgage markets, real estate law and pass it on when I can. I would also really like to hear, from REALTORS® and CONSUMERS as to what services, what knowledge, what expertise, what educational standards, in other words, what bar should be raised.

Be great,

John

Will changes to FHA backed loans hurt housing sales?

One of the most important tools allowing buyers to take housing inventory off the market is easily accessible money, low cost, low down payment loans. Now it appears that concerns about FHA reserves may derail a lot of plans to purchase by increasing the minimum amount required as a down payment, the mortgage insurance premiums, minimizing the seller paid contributions and possibly increasing credit score minimums.

Each of these steps that are being considered by HUD Secretary Shaun Donavan would “increase the skin in the game” and theoretically lead to less risk in the loans insured by FHA. The difficulty to any potential borrowers is that the money coming out of their pocket at closing and during the life of the loan will be greater, thereby reducing their buying power.

The initial implications are obvious; if you are planning to buy a home in the next few months, don’t wait or risk an increase in your overall costs. On the other hand this may lead to another temporary setback in housing marketability, so if you are a seller, make sure your house is priced right to draw a quick sale.

Some articles that explain what is going on:

CNN asks Should FHA home loans be more expensive?

Bloomberg claims FHA to Require Homebuyers to Put Up More Cash

From the LA Times Home buyers will have to lay out more cash for an FHA mortgage